Career Opportunity

Housing Case Manager

Office Location: Wisconsin Rapids, WI (Wood County)

Post Date: 01/05/2025 

Status: Permanent, Full-time (40 hours per week)

Wage: $28.64 - $29.36

Apply: Complete our online application and include your resume and cover letter. 


CW Solutions has an immediate opening for a Housing Case Manager to provide services in our PATHS Program. This position is responsible for providing comprehensive case management services under a Housing First, Rapid Re-Housing model to youth/emerging adults who: have previous child welfare intersection, are between the ages of 17-21, and are in our southern service delivery area in Adams, Portage and Wood counties. 

This position will require travel to all three counties; however, the assigned office location is Wisconsin Rapids. This is a full-time, grant-funded position. There is no standard remote work time with this position as it requires in-person service delivery.

The Housing Case Manager position has two core responsibilities:

  • Case Management: Empower youth and emerging adults through person-centered advocacy to assist participants in identifying their housing and other goals, based on their individual wishes, strengths, talents, abilities and needs. Develop and maintain a written action plan based upon the identified goals and needs and provide the support and follow-up services needed to address the range of challenges participants confront to sustain safe and stable housing.
  • Community Relationship Development: Develop and sustain integrated relationships with landlords, housing programs, community resources and other agencies for community-building and program participant wraparound support. Work collaboratively with providers to facilitate successful outcomes for participants.

The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.


Case Management Duties and Responsibilities 

1. Provide holistic and comprehensive services to all participants including intake, assessment, goal setting, progress monitoring, advocacy and referral. 

2. Assist individuals with identifying their expectations and goals, based on each participant’s wishes, strengths, talents, abilities and needs. Develop and maintain a written action plan based upon the individual’s identified goals and needs.  

3. Maintain accurate and detailed accounts of all participation in the program using internal, HMIS, and other identified tracking systems. 

4. Assist participants with co-enrollment in other supportive programs, including within and outside of CW Solutions Programs – including TRAIL, FSET, WIOA, W2, DVR, Job Corps and AmeriCorps – to assist youth/emerging adults in achieving their educational and employment goals.  

5. Assist participants with application, enrollment and engagement with education programs including regular school, high school equivalency, job skills, technical college and four-year colleges/universities.  

Mentorship Duties and Responsibilities 

1. Utilize the Housing First, Rapid Re-Housing model and philosophy in all aspects of programming, including ensuring every eligible served individual has safe housing, regardless of the reason or actions that resulted in the housing crisis or unhoused situation.   

2. Help facilitate participant voice and involvement with program development, policies and services, including regular listening sessions, advisory groups and other methods established in the program.  

3. Teach independent living skills with an emphasis on housing skills including effective housing search, understanding leases, tenant rights and landlord rights.  

Community Relationship Development Duties and Responsibilities 

1. Provide advocacy within all communities of the nine-county region, including with other agencies and through policy opportunities.  

2. Develop and sustain integrated relationships with housing programs, community resources and other agencies for community building and youth/emerging adult support. Work collaboratively with providers to provide successful outcomes for participants. 

3. Expand housing opportunities for youth/emerging adults by developing relationships with landlords in communities throughout the NorthCentral region.  

4. Maintain tools to track details of housing supports and the working relationships with landlords and other community partnerships. 

5. Participate in the Balance of State Continuum of Care and all local coalitions, including Coordinated Entry processes and requirements, and support the twice-per-year overnight Point-In-Time counts (the fourth Wednesday of January and July, annually). 

Education: Required - Bachelor Degree in Human Services or related field that provides the necessary skills to meet the expectations of the position.

Experience: No direct experience is required, but experience with youth services is preferred.

Key Knowledge: 
- Required: Knowledge of human behavior, motivation, crisis intervention, family and group dynamics, money management, and organizational skills are necessary and interviewing and assessment skills.
- Preferred:  Knowledge of Housing First and/or Rapid Re-Housing philosophy and model. 

Transportation: Required - This position requires the staff member to hold a valid driver's license, maintain valid driver's insurance and use their personal and legally licensed vehicle. Mileage reimbursement is provided for all business-related travel.

Essential Skills:

  • Must have a servant heart with an internal motivation to serve others.
  • Sustain a non-judgmental, empowering approach to all youth and emerging adults, including providing continuous opportunities for engagement and re-engagement.
  • Ability to relate to participants and to develop and sustain trusting, supportive relationships with them.
  • Ability to work positively when participants express reactive behaviors and actions.
  • Apply trauma-informed care, inclusion and allyship in all aspects of programming and housing supports.
  • Proven background experience or knowledge of working with youth/emerging adults who may express heightened trauma response.
  • Strong vision of hope and positive expectation and outlook when engaging all parties involved.
  • Skilled in applying trauma informed care practice in daily work.
  • Case management skills, including motivational interviewing, family systems, plan development and positive accountability (able to be trained on-the-job).
  • Ability to work independently with strong sense of focus, task-orientation, nonjudgmental approach, open personal qualities, and a clear sense of boundaries.
  • Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate, supporting participants within the context of their identity, family, community, tribe, history, culture and traditions.
  • A strong sense of and respect for confidentiality involving both participants and fellow employees.
  • Ability to establish rapport with program participants.
  • Excellent written and verbal communication skills.
  • Basic computer, organization, and time management skills.


CW Solutions is an equal opportunity employer. We strive to have an inclusive workforce. CW Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.