The following are the essential job functions for CCS Service Providers. Functions are always customized to each Individual Recovery Plan.

Primary Functions

• Provide individual skill and psychoeducation services through modeling, cuing, educating, social and emotional support, and other methods that best match the individuals needs and learning style to address their mental health diagnosis and needs.
• Set realistic expectations and goals based on each individual’s strengths, talents, abilities and needs.
• Participate in regular CCS team meetings.
• Provide regular communication and feedback to the assigned CCS Facilitator.
• Maintain accurate and detailed accounts of all CCS activities in the designated CCS electronic health care record system as well as in the employee’s time and expense sheets. Entries must be completed daily, no later than one business day after any action or interaction that requires documentation.
• Collaborate with other community partners and resources for goal-related activities under the Individual Recovery Plan.

Additional Functions

• Provide support and back-up services for CCS clients assigned to other CW Solutions CCS providers.
• Cross-train in LEO brain science based programming and the Adolescent Diversion Program tools.
• Apply trauma-informed care and practice inclusion and allyship in all activities and services.
• Complete required initial and annual training necessary for CCS certification.

The following are the essential job functions for a Family Keys Housing Navigator.

Primary Functions

• Provide holistic and comprehensive services to all participants including intake, assessment, goal setting, progress monitoring, advocacy and referral. 
• Utilize the Housing First model and philosophy in all aspects of programming, including ensuring every eligible served participant has safe housing, regardless of the reason or actions that resulted in homelessness or risk of homelessness.  
• Assist the participant in identifying their expectations and goals, based on their wishes, strengths, talents, abilities and needs. Develop and maintain a written action plan based upon their identified goals and needs.  
• Maintain accurate and detailed accounts of all participation in the program using internal tracking systems. 
• Develop and sustain integrated relationships with housing programs, community resources and other agencies for community building and family support. Work collaboratively with providers to provide successful outcomes for participants. 
• Expand housing opportunities for participants by developing relationships with landlords in communities throughout Wood County. 
• Maintain the Housing Index and other tools to track details of housing supports and the working relationships with landlords and other community partnerships. 
• Coordinate with Family Services and FSET within Wood County Human Services Department for shared case management services.  
• Assist participants with co-enrollment in other supportive programs, including FSET, WIOA, W2, and DVR in achieving their educational and employment goals.  
• Teach independent living skills, in collaboration with Family Services, with an emphasis on housing skills including effective housing search, understanding leases, tenant rights and landlord rights.  
• Help facilitate participant voice and feedback with program development, policies and services including regular listening sessions and other methods established in the program.  
• Participate in North Central Continuum of Care including Coordinated Entry and Point-In-Time. 
• Attend required state and agency training. 

Education: Required - A bachelor’s degree in Social Work, Sociology, Counseling, Human Services, Counseling, AODA, Health and Wellness or related field that provides the necessary skills to meet the expectations of the position.

Experience: Required -

• Proven background experience in working with individuals who express a heightened trauma response and experience mental health issues.
• Proven experience and knowledge of intervention services and crisis management.
• Knowledge of human behavior, motivation, crisis intervention, individual, family and group dynamics and organizational skills are necessary.

Transportation: Required - This position requires the staff member hold a valid driver’s license and use their personal vehicle. Mileage reimbursement is provided for all business-related travel.

Essential Skills:

• Outstanding case management skills which include relationship-building, motivational interviewing, goal development, goal plan implementation and skill-building.
• Understanding of youth development, brain development to effectively apply developmentally appropriate techniques and concepts.
• Effectively respond to crisis situations to foster safety for individuals, families, and natural supports.
• Remain strengths-based when individuals and families express varied responses and actions.
• Develop relationships with individuals and families by fostering trust.
• Maintain a strong vision of hope and belief that all individuals are capable of success, no exception.
• Work independently with strong sense of focus, task-oriented, nonjudgmental, open qualities, while maintaining a clear sense of boundaries.
• Practice cultural humility and allyship to cultivate an inclusive environment that creates a welcoming space for all identities, communities, tribes, cultures, and experiences.
• Uphold a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Proficient use of technology, computers and software.
• Basic everyday living skills, the ability to understand and follow directions (agency manuals, etc.), and reading and writing (for reports) is necessary.