General Functions: This is not intended to be a comprehensive list, rather a general overview of the role. 

Comprehensive Service Provider Functions:

The CCS Service Provider provides services within a client-centric system of care, as described in the client’s Individual Recovery Plan (IRP). The primary services provided for clients include individual skill development, individual psychoeducation, and family psychoeducation interventions.

To be effective, the service provider will work with clients in their homes and communities. Activities often include interactions with client families and schools.

The service provider is responsible for mentorship, technique-building and facilitating strengths-based intervention-focused activities, working collaboratively with the CCS team to assist clients in developing skills to successfully manage their mental health condition while engaging in their family, school and social life.

ROUTE Case Manager / Navigator Functions:

The part-time ROUTE Case Manager provides case management and navigation of services to youth who have experienced sex trafficking in their adolescence and/or early adulthood.

As part of their role, they will conduct needs and goals assessment with youth to determine their self-identified goals related to employment, education, housing, wellbeing, and permanent connections. This position is responsible for mentorship, technique-building, and increasing resiliency with youth.

Essential Functions:

The following duties are normal for this split position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Functions are always customized to each client’s Individual Recovery Plan (CCS) or ROUTE youth.

Comprehensive Service Provider Skills:

1. Provide skills training and education through modeling, monitoring, mentoring, supervision, assistance, cuing and other methods that best match the clients’ needs and learning style.

2. Conduct individual skills development and enhancement for clients. This may include:

• Problem-solving and decision making.
• Self-regulation and conflict resolution.
• Behavior awareness and behavior change.
• Improving integration and interaction with family, friends, school and community.
• Daily living skills.
• Develop, maintain and follow goal plan for each client served.

3. Conduct individual and/or family psycho-education. This may include:

• Skills training.
• Social and emotional support for dealing with mental health and/or substance abuse issues.
• Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
• Education and resources about the client’s mental health and or substance abuse issues.
• Set realistic expectations and goals based on each client’s strengths, talents, abilities and needs.

ROUTE Case Manager / Navigator Skills:

1. Partner with agencies and organizations in Adams, Wood, and Portage Counties to identify and work with youth who have experienced sex trafficking and serve on multidisciplinary teams to address sex trafficking cases, trends and growth areas within communities.

2. Conduct outreach to youth who have been identified as eligible for the program to enroll in program services. Outreach efforts include:

• Face-to-face outreach efforts in local office or in a community setting.
• Use of phone, text, social media, letters, post cards and other creative outreach efforts to reach youth about the services available through the program.
• Repeat efforts to maximize opportunities for youth to engage in services.
• Develop and maintain rapport with youth to sustain engagement in program services.

Skills for Both:

1. Maintain accurate and detailed accounts of all activities in assigned systems. Entries must be completed daily, no later than one business day after any action or interaction that requires documentation.

Education: Required - A bachelor’s degree in Social Work, Sociology, Counseling, Human Services, Counseling, AODA, Health and Wellness or related field that provides the necessary skills to meet the expectations of the position.

Experience: Required -

• Proven background experience in working with individuals who express a heightened trauma response and experience mental health issues.
• Proven experience and knowledge of intervention services and crisis management.
• Knowledge of human behavior, motivation, crisis intervention, individual, family and group dynamics and organizational skills are necessary.

Transportation: Required - This position requires the staff member hold a valid driver’s license and use their personal vehicle. Mileage reimbursement is provided for all business-related travel.

Essential Skills:

• Outstanding case management skills which include relationship-building, motivational interviewing, goal development, goal plan implementation and skill-building.
• Understanding of youth development, brain development to effectively apply developmentally appropriate techniques and concepts.
• Effectively respond to crisis situations to foster safety for individuals, families, and natural supports.
• Remain strengths-based when individuals and families express varied responses and actions.
• Develop relationships with individuals and families by fostering trust.
• Maintain a strong vision of hope and belief that all individuals are capable of success, no exception.
• Work independently with strong sense of focus, task-oriented, nonjudgmental, open qualities, while maintaining a clear sense of boundaries.
• Practice cultural humility and allyship to cultivate an inclusive environment that creates a welcoming space for all identities, communities, tribes, cultures, and experiences.
• Uphold a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Proficient use of technology, computers and software.
• Basic everyday living skills, the ability to understand and follow directions (agency manuals, etc.), and reading and writing (for reports) is necessary.