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Career Opportunity

Program Support Specialist

Office Location: Chippewa Falls, WI

Post Date: 04/10/26

Status: Permanent, Full-time (40 hours per week)

Wage: $20.01 (increases to $20.41 on 7/1/26)

Apply: Complete our online application (click link) and include your resume and cover letter.


CW Solutions has an opening for a full-time Program Support Specialist (PSS). This position is the first person to greet customers in our Chippewa Falls office and is essential for ensuring every person feels welcomed and appreciated. The PSS also manages the referrals to our FoodShare Employment & Training program, including making initial contact, inviting customers to enroll in our free program and coordinate scheduling. 

This is a great position for someone who loves people, enjoys a wide variety of work and is well organized. ​

The following are the essential job functions for the Program Support Specialist. 

Primary Functions

  • Welcomes customers, determines nature of business, and announces customers to appropriate personnel.
  • Schedules FSET enrollment and orientation appointments.
  • Complete reminder calls, texts and emails for customer appointments.
  • Reschedule missed appointments.
  • Provide support to customers in the resource area including help with the computers, job search and resumes.
  • Manages difficult customer situations, responding promptly to customer needs.
  • Maintains safe and clean reception area presenting the department in a positive and professional manner. 
  • Receive, sort, route internal and external mail.
  • Answers telephone, provide information to callers, direct phone calls and take and relay messages.
  • Answers questions and provides resources for FSET services in the region.
  • Performs other clerical duties such as filing, photocopying, collating, and scanning.
  • Maintain confidentiality of all customers’ personal information including participation in program activities. 

Additional Functions

  • Support community outreach efforts for programs. 
  • Provide support to other programming and staff.
  •  Attend staff meetings and appropriate training.
  •  Any other duties as may be assigned.

Education: Required: High School Diploma or equivalent. Preferred: Associate Degree

Experience: One year of customer service or reception experience.

Transportation: Must have transportation to come to work daily and to travel for off-site meetings.

Essential Skills:

  • Outstanding customer service skills.
  • Highly organized and efficient. 
  • Ability to quickly switch between job tasks to meet the changing needs of the office.
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open-minded qualities, and a clear sense of boundaries.
  • Excellent keyboarding and computer skills. 
  • Very good written and verbal communication skills. 
  • Ability to establish rapport with program participants.
  • A strong sense of and respect for confidentiality involving both participant and fellow employees.
  • Required - Basic everyday living skills, the ability to understand and follow directions (agency manuals, etc.), and reading and writing (for reports) is necessary.


CW Solutions is an equal opportunity employer. We strive to have an inclusive workforce. CW Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.