Career Opportunity

Mental Health Case Manager

Office Location: Wisconsin Rapids, WI (Wood County)

Post Date: 11/12/2024 Currently interviewing​

Status: Permanent, Full-time (40 hours per week)

Wage: $25.88 - $26.62 

(Note as of 1/1/25, wage increases to $28.64 - $29.36)

Apply: Complete our online application and include your resume and cover letter. 


We have a current opening for a Mental Health Case Manager position for the newly created Mental Health Treatment Court in Wood County, a collaboration between the Wood County Circuit Court, Wood County Human Services Department and CW Solutions. This position is located in Wisconsin Rapids.  


Under the direction of the Wood County Human Services Department Deputy Director, the Mental Health Case Manager provides and coordinates services to adult participants of the Wood County Mental Health Court through case management and evaluation. The goal of the position is to help equip participants with the skills and resources needed to become and remain stable, law-abiding community members. 


This is considered an advanced practice position with the successful candidate having experience working with this or a similar population.  


The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.


  1. Facilitate screening of prospective participants to evaluate for program eligibility and appropriateness. Promptly processes referrals by completing treatment screens efficiently and within time frame established by the agency. Make recommendations to the Mental Health Core Team.
  2. Coordinate, schedule and conduct intake, risk/need assessment, evaluation and orientation with new participants.
  3. Utilizing a comprehensive risk and need evaluation, work with multi-disciplinary teams to develop and implement a case management plan based on participant’s needs.
  4. Organize and coordinate Core Team staffing and Mental Health Court meetings. Facilitate meetings to discuss and problem solve how Mental Health Court can support the participant in meeting their goals.
  5. Document service notes timely and maintain participant files in accordance with agency standards. 
  6. Advocates on behalf of participants to assure participant needs including food, shelter, and insurance are met appropriately. Assist in coordinating treatment needs.
  7. Meets with other community agencies/organizations, as directed, to assist in providing relevant programs/services for participants or to develop programs to meet other community needs. 
  8. Gathers and provides to administration such information as may be deemed useful for ongoing program evaluation and planning.  
  9. Perform regular, random and observed drug screens in accordance with agency procedures.
  10. Assist with crisis situations and short-term interventions to ensure the participants health and safety needs are met.
  11. Monitor program compliance to recommend evidence based therapeutic incentives and sanctions. Assures incentives and sanctions are given on a consistent and fair basis consistent with agency procedures.
  12. Maintain and promote effective collaborative relationships with all community partners. Ability to work independently and as a team.
  13. Complete all assigned trainings.
  14. Ensures data is collected and documented within the time frame established by the agency.
  15. Responsible to know and practice the safety policies of the County. Perform all job tasks in a safe and prescribed manner.
  16. Any other duties as may be assigned.



Education: Required: Bachelor Degree in Human Services or related field that provides the necessary skills to meet the expectations of the position.

Experience: Preferred - Strong preference is given to candidates who have demonstrated experience working in the mental health field or working with adults who have mental health issues. 

Key Knowledge: Preferred – Comprehensive knowledge of mental health and the criminal justice system. 

Transportation: Required - This position requires the staff member to hold a valid driver's license, maintain valid driver's insurance and use their personal and legally licensed vehicle. Mileage reimbursement is provided for all business-related travel.

Clearance: Required - Must pass a criminal background check. 

Essential Skills:

  • Ability to establish rapport with participants, service providers, and community partners.
  • A strong sense of and respect for confidentiality involving both participants and fellow employees.
  • Outstanding case management skills including  application of holistic and comprehensive case management services utilizing Family Systems and Trauma Informed Care to. Case Management includes: intake, goal setting, long-term case plan development, case plan evaluation, progress monitoring, advocacy, and referral.
  • Effectively respond to behavior crisis situations that builds safety for participants. 
  • Ability to motivate and empower participants to achieve their personal goals.
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, participant focused and have clear sense of boundaries.
  • Excellent conflict resolution and/or mediation skills.
  • Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate, supporting participants within the context of their identity, family, community, tribe, history, culture, and traditions.
  • Excellent written and verbal communication skills.


CW Solutions is an equal opportunity employer. We strive to have an inclusive workforce. CW Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.